AwardASTI-CO-AWD-CUSTSERV-101

Customer Service

A foundational programme designed for entry-level customer service personnel, covering professional communication, customer interaction techniques, time management, and stress management in service environments.

Duration

32 Hours · 8 Weeks

Delivery

Blended

Certification

ASTI Award in Customer Service

Min. Pass Score

70%

Accredited By

EduQual

About This Programme

The ASTI Award in Customer Service is a foundational programme designed to equip entry-level service personnel with the knowledge, communication skills, and professional behaviours required to deliver effective customer service in any industry. Through a blended delivery model combining instructor-led sessions, roleplay activities, and case study discussions, participants develop practical competencies in customer interaction, workplace professionalism, time management, and stress management.

Pricing & Fees

FeeTTUSD

Course Fee$2,500$417

Exam Fee$700$117

Registration Fee$300$50

Duration6 Weeks

Live Sessions2 live sessions per week

An additional fee of $50 USD applies for payments sent via wire transfer.

Who This Course Is For

Entry-level customer service personnel

Front desk and reception staff

Retail and hospitality workers

Administrative and office support personnel

Call centre and telecommunications staff

Individuals pursuing business and service-sector careers

Vocational and technical students requiring customer interaction skills

Prerequisites

Applicants must meet one of the following entry requirements:

1Mature Entry: 21+ years of age with a minimum of 3 years of related experience

25 CXC/CSEC passes with Mathematics and English mandatory

3Certifications or professional experience relevant to customer interaction or business services

What You Will Learn

Explain the importance of customer service within modern organizations

Identify different customer types and customer expectations

Demonstrate effective verbal and non-verbal communication skills

Apply professional customer interaction techniques in workplace environments

Utilize alternative communication methods including digital communication platforms

Demonstrate foundational time-management and workplace organization skills

Identify workplace stress factors and apply stress-management strategies

Maintain professionalism, empathy, and ethical conduct during customer interactions

Prepare for progression into advanced business and customer service programmes

Course Modules

01Module 1: Importance of Customer Service
02Module 2: Understanding Customers
03Module 3: Customer Communication Skills
04Module 4: Alternative Communication Skills
05Module 5: Basic Time Management Skills
06Module 6: Stress Management in Customer Service

Assessment & Certification

Assessment is conducted through Module Quizzes, Communication Exercises, Scenario Tasks, Roleplay Assessments, and a Final Examination. A minimum passing score of 70% is required. Graduates receive the ASTI Award in Customer Service, accredited by EduQual.

Career Pathways After This Course

Certificate in Business AdministrationCertificate in Office AdministrationDiploma in Customer Relationship ManagementHospitality and Tourism ProgrammesSales and Marketing ProgrammesBusiness Management PathwaysFront Office and Administrative Support Careers

32 Hours · 8 Weeks

Blended · Award

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