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Introductory ProgrammeASTI-CO-INTRO-FRONTDESK-101

Front Desk Operations

An introductory programme designed for individuals entering customer-facing roles, covering front desk operations, professional communication, workplace conduct, email and telephone skills, and basic recordkeeping.

Duration

16 Hours · 4 Weeks

Delivery

Blended

Certification

ASTI Introductory Programme in Front Desk Operations

Min. Pass Score

70%

About This Programme

The ASTI Introductory Programme in Front Desk Operations is a practical, entry-level programme designed for individuals entering or preparing for customer-facing roles. Over four weeks, participants develop the foundational numeracy, literacy, communication, and professional conduct skills required to perform effectively at the front desk of any organization. The programme combines instructor-led sessions with roleplay activities and workplace simulations to ensure participants are job-ready from day one.

Pricing & Fees

FeeTTUSD
Course Fee$2,500$417
Exam Fee$700$117
Registration Fee$300$50
Duration6 Weeks
Live Sessions2 live sessions per week

An additional fee of $50 USD applies for payments sent via wire transfer.

Who This Course Is For

Individuals seeking entry-level front desk or receptionist positions
Customer service representatives (CSRs)
School leavers entering the workforce
Administrative support personnel
Hospitality and office support trainees
Individuals seeking foundational workplace communication skills
Persons transitioning into customer-facing roles

Prerequisites

Applicants must meet one of the following entry requirements:

1No formal prerequisites required. Basic literacy and communication skills recommended. Willingness to engage in practical workplace simulations and communication activities.

What You Will Learn

Explain the role and function of the front office within organizations
Demonstrate foundational numeracy and literacy competencies relevant to front desk environments
Apply professional verbal and non-verbal communication techniques
Utilize proper communication practices for emails and telephone interactions
Demonstrate workplace professionalism and ethical conduct
Apply customer service principles within front desk operations
Explain employer expectations within local and regional workplace environments
Demonstrate effective logging, reporting, and recordkeeping practices
Develop confidence in managing customer-facing interactions
Prepare for progression into customer service, office administration, and hospitality programmes

Course Modules

  • 01Module 1: Fundamental Numeracy Skills
  • 02Module 2: Fundamental Literacy and Comprehension
  • 03Module 3: Role and Function of the Front Office
  • 04Module 4: Key Elements of Communication
  • 05Module 5: Verbal and Non-Verbal Communication
  • 06Module 6: Email Communication Skills
  • 07Module 7: Telephone Communication Skills
  • 08Module 8: Workplace Conduct and Behaviours
  • 09Module 9: Customer Relations and Employer Expectations
  • 10Module 10: Logging, Reporting, and Recordkeeping

Assessment & Certification

Assessment is conducted through Module Quizzes, Communication Exercises, Workplace Simulations, Reporting Tasks, and a Final Examination. A minimum passing score of 70% is required. Graduates receive the ASTI Introductory Programme in Front Desk Operations.

Career Pathways After This Course

Certificate in Customer ServiceCertificate in Office AdministrationHospitality and Tourism ProgrammesBusiness Administration PathwaysAdministrative Support CareersFront Office and Reception OperationsCustomer Service and Call Centre Careers

16 Hours · 4 Weeks

Blended · Introductory Programme

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